Returns and Refund Policy
At Suburban Guns, we strive to ensure that our customers are satisfied with every purchase made through our online store. If you receive a faulty, damaged, or unsatisfactory item, we are here to assist you.
1. Return Period
Customers may request a return within 7 days of receiving their purchase if an item is faulty or unsatisfactory.
Please contact us as soon as possible after receiving your order to discuss the reason for the return and the next steps.
2. Conditions for Returns
To help us process your return efficiently, please ensure that:
- The item is returned in its original condition, where reasonably possible.
- All original packaging, accessories, manuals, and included components are returned, where applicable.
- Proof of purchase or your order number is provided.
- The reason for the return is clearly explained.
Items that have been damaged through misuse, neglect, or unauthorised modification may not qualify for a return under this policy, subject to applicable consumer protection laws.
3. Return Shipping Costs
Customers are responsible for the cost of returning items to our original store, unless applicable consumer protection laws require otherwise.
Items must be returned to Suburban Guns at the customer's expense, with suitable packaging to protect the goods during transit.
Please contact us before sending an item back so that we can advise you on the return procedure.
4. Inspection and Refunds
Once the returned item has been received, our team will inspect it and assess the reason for the return.
Where a refund, replacement, repair, or other remedy is applicable, we will handle the request in accordance with our policy and applicable South African consumer protection laws.
Refunds, where approved, will be processed using the original payment method, proof of banking details is required from your bank and payouts only due once a week on Thursdays.
5. Exclusions and Special Conditions
Certain products may be subject to additional return conditions due to their nature, safety requirements, or applicable legal restrictions.
These conditions will not limit any rights you may have under applicable South African consumer protection legislation.
6. Consumer Rights
This policy operates alongside the Consumer Protection Act 68 of 2008 and other applicable South African laws. Nothing in this policy is intended to limit or exclude any consumer rights provided by law.
7. Contact Us
For assistance with a return, please contact us before sending the item back.
Suburban Guns
119 Main Road, Plumstead, Cape Town, South Africa
Telephone: 021 797 8787
Website: https://suburbanguns.co.za/
Thank you for shopping with Suburban Guns. We appreciate your support and are committed to providing quality products and excellent customer service.